Master Professional Conversations
Professional communication skills training
Overview: A brief introduction to a skills session to help employees feel empowered by making use of communication principles to resolve conflicts professionally, to build bridges to find satisfactory compromises and to create intentional dialogue. Workshop Structure •…
Active Listening
Communication Skills Practice
Feedback / Difficult Conversations
Roleplay / Simulation
Workshop
Description
Overview:
A brief introduction to a skills session to help employees feel empowered by making use of communication principles to resolve conflicts professionally, to build bridges to find satisfactory compromises and to create intentional dialogue.
Workshop Structure
• Foundation (15 min): Introduction to good communication and why it is essential in the workplace
• Skill Building (30 min): An introduction to Active listening, reflection, bridge-building
• Practice Session (10 min): Role-play scenarios
Application (5 min): Workplace implementation strategies
Benefits
• Define healthy vs. unhealthy communication patterns
• Introduction to active listening and reflective responding
• Learning bridge-building techniques for difficult conversations
• Introduction to communication strategies that foster collaboration
• A look at the skills for giving and receiving feedback constructively
Hosted by Cynthia Da Silva Laureano
About the Host
Cynthia Da Silva Laureano is a mental health expert and South African registered clinical psychologist with over 18 years experience. Her experience consist of working with corporates, universities, business schools, employees, adults, couples, families, adolescent and sport persons.
Client Requirements
A projector to project slides, a white board and a microphone and a HDMI cable connection to the projector from my laptop. I will bring materials for ice-breakers
Past Clients
EU Business School, University of Johannesburg, Illovo Cross Fit Box, Costa Women Barcelona, Wanderers Sport Medical Centre, St Stithians Boys´ College PTA, Arc Skills South Africa
Focus Areas
Well-being/HealthDevelopment/Coaching
Location
Barcelona, Spain
Languages
Afrikaans, English
Travel Locations
I am happy to travel to Europe, UK and South Africa.
Corporate Experience
Moderate
Certifications & Credentials
I am registered with the Health Professions Council of South Africa as a clinical Psychologist since 2005
Session Types Offered
Interactive & Passive
Past Experience Doing Sessions
Yes - Interactive
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