Psychological First Aid at Work (in Spanish or English)

Description

A practical, interactive session where participants learn how to recognise signs of emotional strain or distress in others and respond in a grounded, psychologically informed way — without trying to diagnose or “fix” them. It’s inspired by psychological first aid frameworks used in workplaces, which focus on Look, Listen, Link approaches to support emotional wellbeing safely and effectively.

While this workshop is designed primarily for colleagues supporting colleagues, it can be adapted for client-facing roles. Industries where employees frequently interact with clients — such as hospitality, retail, customer service, health, and education — often gain particularly valuable insight from this session. Knowing how to respond when someone tells you or acts in a way that indicates they are struggling can be a lifeline.

How it works:

• Brief introduction to psychological first aid principles

• Guided group discussion on real workplace scenarios

• Interactive paired exercises practising attentive listening and calm presence

• Spotting early signs of stress, overwhelm, burnout or disengagement

• Role-plays: supportive conversations with colleagues or clients

• Group reflection on what helps and what hinders connection

• Take-home tip sheet

Benefits

Benefits:

• Enhanced team empathy & cohesion
  Participants learn to notice when colleagues may be struggling and respond in ways that foster trust, understanding, and stronger interpersonal relationships. Providing empathy at the right moment can make a real difference to someone’s ability to cope and feel supported.

• Improved emotional resilience
  Practical tools for managing emotional strain — both personally and in supporting others — help teams stay grounded under pressure.

• Better communication and conflict prevention
  By recognising early signs of stress and addressing situations sensitively, teams can prevent misunderstandings or tension from escalating.

• Increased confidence & psychological safety
  Staff feel empowered to act appropriately when someone is struggling, knowing they have practical skills to help without overstepping boundaries.

• Boosted engagement & motivation
  When people feel supported and understood, engagement improves, and team members are more willing to collaborate and contribute actively.

• Heightened perspective & awareness
  Participants develop a stronger understanding of emotional patterns in the workplace, helping them navigate difficult situations with insight rather than reaction.

• Alignment with organisational wellbeing goals
  Equips teams to support a culture of wellbeing, aligning employee care with company values and objectives.