Customer-Centric Selling and Service Skills
customer-centric selling skills training
This training focuses on delivering service with a customer-centric approach. Through interactive modules, attendees explore the 'Need-Satisfaction' selling process, designed to help teams identify and resolve client challenges effectively. The sessions provide practical frameworks for building long-term, trust-based…
Client Experience
Client Satisfaction
Communication
Relationship
Active Listening & Deep Listening
Client Relationship Experience
Workshop
Description
This training focuses on delivering service with a customer-centric approach. Through interactive modules, attendees explore the 'Need-Satisfaction' selling process, designed to help teams identify and resolve client challenges effectively. The sessions provide practical frameworks for building long-term, trust-based relationships with clients in high-stakes environments like banking and real estate.
Benefits
- Enhanced ability to identify and satisfy client needs through active listening and strategic enquiry.
- Improved consistency in service quality across customer-facing teams.
- Increased confidence in managing difficult client accounts and complex service requests.
- Development of long-term sustainable relationship management skills.
- Higher conversion and client retention rates through relationship-based selling techniques.
Additional Experience Info
These workshops are highly adaptable and have been previously delivered as targeted projects for large teams (up to 1500 participants). Requires training space, projector, and flipchart/whiteboard access.
Missing / review: Exact pricing per session; Specific hour duration for single sessions; Individual availability outside corporate blocks
Hosted by Veronika Knight
About the Host
Veronika Knight
Originally from Slovakia, Veronika’s career has taken her across Europe, Colombia, Africa, and the Middle East, giving her a rich, multicultural understanding of how people learn, work, and grow. Her professional path has included roles in NGO talent management, insurance sales, corporate HR, school leadership, and government executive offices – each adding depth to her ability to connect with people from all walks of life.
Now based in the UAE, she designs and delivers soft-skills training programs focused on Leadership, Sales, Customer-Centric Communication, Teamwork, Emotional Intelligence and more.
At the heart of her work lies a powerful belief: people thrive when they feel seen, understood, and supported. This belief fuels her signature Human-Centered Training style, where learning becomes engaging, relevant, and transformative.
Certifications & Credentials
Train the Trainer accredited diploma (Kew Training Academy, US)
The Versatile Leader Program – Accredited Leadership trainer ISO 29993
Teamwork Skills: Communicating effectively in groups – University of Colorado Boulder (via Coursera)
Focus Areas
Development/Coaching
Location
Abu Dhabi, United Arab Emirates
Languages
Czech, English, Slovak
Travel Locations
Europe (+ price of the air tickets and hotel stays), Asia ((+ price of the air tickets and hotel stays)
Corporate Experience
Significant
Session Types Offered
Interactive (eg. improv, group-art, yoga etc.)
Past Experience Doing Sessions
Yes - Interactive
Client Requirements
If delivering workshop in person: projector, white board or flipchart, conference/training room, microphone (if necessary)
Past Clients
Dubai Islamic Bank, Tabreed, Emirates, Westford University College, Novel Insight Property and more
Photo Gallery
Workshops › Leadership & Development › Customer-Centric Selling and Service Skills