How to Handle Difficult Conversations
Difficult Conversations Roleplay and Coaching
The stress of a difficult conversation often brings out default behaviours that can make things even worse. In this session, we work in a master-class style, in which I roleplay a ‘difficult person’ with each participant in turn,…
Workshop
Description
The stress of a difficult conversation often brings out default behaviours that can make things even worse.
In this session, we work in a master-class style, in which I roleplay a ‘difficult person’ with each participant in turn, according to their own brief. As we play these out, one by one, we pause every so often for feedback and coaching on tiny changes for the participant to try out, on the spot, in a new and more productive version of the conversation.
Each participant gets a go, ideally in a 15-20 minute slot.
An alternative for bigger groups would be for us to bring in a co-facilitator, in order to work in syndicate groups, and then compare notes on learning points, back in plenary.
Benefits
Everyone witnesses the enormously positive impact of such small behavioural tweaks - and picks up tips on what to try out when it’s their turn.
Having experienced a simulation of their 'nightmare conversation', participants gain huge confidence for confronting the real thing, as well as a lot of practical help.
Their perspective on their issue may also change for the better, and along with it, their empathy for the 'difficult person'.
Additional Experience Info
We could accommodate a larger group in the same timeslot if additional participants are content to learn by observation only - however, this may put a lot of unhelpful pressure on those who do perform the roleplays!
Hosted by Lin Sagovsky
About the Host
I've been using my background as a professional actor, voiceover and writer for twenty-five years to facilitate learning and development in business in creative ways. Having trained to act at Manchester University and the Bristol Old Vic Theatre School, I studied for a Master’s degree in Playwriting in the USA. Alongside a career as an actor and voice artist, in the mid 1980s I began scripting corporate training and marketing films for organisations like Shell International, British Aerospace, Prudential, the Post Office, the Alzheimer’s Society and the Foreign Office. Over the years I've become increasingly passionate about taking drama beyond the walls of the theatre or recording studio to combine my skills in a spectrum of live business contexts: as a roleplayer and forum theatre performer, a writer and director of interactive plays, a facilitator of interpersonal skills workshops, a private coach in speaking with confidence (both on Zoom and in person), and a creative consultant. Often working in association with other arts-based training organisations, I've undertaken contracts for clients ranging from retail to blue chip companies; from local authorities to central government departments; and from small voluntary sector organisations to major financial services providers. I believe wholeheartedly in combining serious professionalism with sheer fun – as a creative structure in which people can learn new skills as well as find their own answers.
Focus Areas
Location
London, United Kingdom
Languages
English
Corporate Experience
Significant
Certifications & Credentials
British Actors' Equity Public Liability to £10 million.
Session Types Offered
Interactive (eg. improv, group-art, yoga etc.)
Past Experience Doing Sessions
Yes - Performing
Client Requirements
Yes - a suitably large, clear space (see attached doc). Sometimes a flipchart.
Past Clients
Many! Please see full Client List at www.play4real.co.uk
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