Bev Chappell

easoned Learning Specialist and Facilitator at Cathay Academy with over 35 years of experience in training and premium customer service within the aviation industry. Specializes in designing and delivering training for cabin and cockpit crew, focusing on mindset, service excellence, compliance, cultural adaptability, DEI, and workplace wellness. Skilled in creating tailored curricula aligned with organizational goals, engaging diverse and newly recruited crews, and adapting facilitation to different learning needs. With a strong foundation in communication arts, brings a service-first mindset, collaborative learning environment, and a passion for developing people at all levels.