Simon-Pierre Pellegrin

I am reaching out to introduce a training program I have been delivering for several years, now certified Qualiopi, and specifically designed for teams in direct contact with customers. With over 10 years of experience in the corporate world, 3 years facilitating group workshops, and additional expertise teaching verbal sparring techniques in leading business schools, I bring a solid combination of practical business insight, group dynamics management, and advanced communication skills. The goal of this program is to help your teams embody the excellence of your establishment by strengthening their professional posture and building lasting reflexes in communication and emotional management. The training focuses on three main areas: Non-verbal communication: posture, eye contact, spatial awareness, active listening. Verbal communication: structured speech, adapting to customers, creating impact. Emotional management: self-control, handling complaints, emotional intelligence. Conducted in small groups (up to 10 participants), the sessions foster both individual development (authenticity, self-confidence) and collective cohesion (team synergy, sharing best practices).